Live Resume " Intan "
Intan Permata Sari
Dabo Singkep, May 23rd.1988
Winsdor Phase II. No229432.
Mobile : +62 856 6698 299
Mobile : +62 856 6698 299
Profile :
Extensive background in customer-oriented service operations.
Excellent communication skills; maintain positive relations with staff and customers in high-volume, fast-paced operations.
Excellent communication skills; maintain positive relations with staff and customers in high-volume, fast-paced operations.
In my experience I worked a side with the four star opening teams in Batam.
Good knowledge of most of computer programs.Fluent Mandarin and little bit English.
Work Experience :
July 2006 – Present
Front Desk Reception
Mercure Batam - Accor hotels, Batam
Located at the Central business of Batam Island Indonesia
EDUCATIONAL BACKGROUND.
EDUCATIONAL BACKGROUND.
Formal :
Senior High School SMA 2 Dabo Singkep, Graduated
Junior High School SMP 4 Tanjung Pinang, Graduated
Elementary School SD 004 Dabo Singkep, Graduated
JOB SUMMARY:
July 2006 – Present
Front Desk Receptionist
Mercure Batam - Accor hotels, Batam
Located at the Central business of Batam Island Indonesia
To ensure that guests are greeted "with a smile" and that all registration
formalities are correctly completed, paying particular attention to charge-out
details and credit rules.
To liaise with reservations and pre-allocate rooms, bearing in mind the
preferences of regular and VIP guests.
To ensure co-operation and helpfulness with all front office and housekeeping
departments.
To ensure that the guest list register is updated regularly during the day and that
copies are sent to the appropriate departments, i.e. Hall Porter, Cashier,
Telephone Room and Housekeeping.
To liaise closely with the housekeeping department on check outs, moves, etc.
To arrange alternative suitable accommodation, for a confirmed or regular guest,
if the hotel is fully occupied.
To ensure maximum room occupancy in line with agreed policy on overbookings.
To hold regular performance appraisals with all reception staff, identifying areas
for development and training needs.
To carry out regular on-the-job training with all reception staff to ensure that they
perform their duties correctly to company.
To report any faults or defects to the maintenance department.
